Delivery & Payment
Last updated: August 19, 2026
Maison Mave carefully prepares and inspects every order before dispatch. This Delivery & Payment Policy explains how orders are processed, shipped and paid for through our website.
1. Order processing
In-stock products are normally prepared for dispatch within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day. Processing times may be extended during holidays, promotional periods or periods of high demand.
Personalized, custom-made and made-to-order products may require additional production time. The estimated production period will be stated on the product page, confirmed during checkout or communicated separately by Maison Mave Customer Care.
Once an order has been dispatched, you will receive a shipping confirmation email containing the available tracking information.
2. Delivery destinations
Maison Mave offers delivery to selected domestic and international destinations. Available shipping methods and destinations are displayed during checkout after the delivery address has been entered.
Some destinations may be unavailable because of carrier limitations, customs restrictions, sanctions, import regulations or restrictions relating to products made from exotic leather.
If we are unable to ship an order to the selected destination, we will contact the customer and provide an appropriate solution or issue a refund.
3. Delivery methods and costs
Available delivery methods and their costs are calculated during checkout based on:
- The destination country and region;
- The selected delivery method;
- The size, weight and value of the parcel;
- Insurance and signature requirements;
- Applicable customs or carrier restrictions.
The final delivery cost will be shown before payment is completed. Maison Mave may offer complimentary delivery for selected orders, destinations or promotional campaigns. Any such offer will be clearly displayed on the website or during checkout.
4. Estimated delivery times
Delivery times shown during checkout are estimates and begin from the date the order is dispatched, not from the date the order is placed.
Typical delivery times after dispatch are:
- Domestic delivery: approximately 3–7 business days;
- International delivery: approximately 7–21 business days;
- Express delivery: according to the estimate displayed during checkout.
Delivery times are not guaranteed and may be affected by customs clearance, local postal services, weather conditions, public holidays, carrier disruptions or other circumstances beyond the reasonable control of Maison Mave.
5. International delivery and customs
International orders may be subject to customs duties, import taxes, handling fees, brokerage charges and other local fees imposed by the destination country.
Unless explicitly stated otherwise during checkout, these charges are not included in the product price or delivery cost and must be paid by the recipient.
Maison Mave cannot determine or control the amount of customs charges applied by another country. We recommend contacting the local customs authority before ordering if you require additional information.
Refusal to pay customs charges may result in the parcel being returned, delayed, stored or destroyed. Where permitted by law, any related delivery, customs, storage and return costs may be deducted from the refund.
6. Products made from exotic leather
Certain Maison Mave products are made from exotic leather and may be subject to wildlife-trade, customs and import or export regulations, including documentation requirements that vary by destination.
Where required, Maison Mave will prepare the documentation legally available to us for the shipment. However, the customer is responsible for ensuring that the ordered product may be lawfully imported into the destination country.
Additional customs inspections or documentation requirements may extend the delivery period. Maison Mave cannot guarantee clearance where import of a particular material is restricted or prohibited by local law.
7. Delivery address
The customer is responsible for providing a complete and accurate delivery address, recipient name, telephone number and any information required by the carrier or customs authorities.
Please review all delivery details carefully before completing the order. If you notice an error, contact us immediately at info@maisonmave.com.
We will try to update the address before dispatch, but changes cannot be guaranteed once an order has entered processing or has been transferred to the carrier.
Maison Mave is not responsible for delays or failed delivery caused by inaccurate, incomplete or outdated information supplied by the customer.
8. Tracking your order
When tracking is available, the tracking number or link will be sent to the email address provided during checkout.
Please allow up to 48 hours after receiving the shipping confirmation for tracking information to become active.
If tracking has not updated for an extended period, contact Maison Mave Customer Care and we will assist with submitting an enquiry to the carrier.
9. Signature and receipt of delivery
For security reasons, high-value orders may require a signature upon delivery. The carrier may request identification or other confirmation from the recipient.
Please ensure that someone is available to receive the parcel. If delivery is unsuccessful, the carrier may attempt redelivery, leave collection instructions or return the parcel to Maison Mave.
10. Unclaimed or refused parcels
If an order is refused, not collected or returned because the recipient was unavailable or the delivery details were incorrect, Maison Mave will contact the customer after the parcel has been returned.
Where permitted by applicable law, the cost of the original shipment, return shipment, customs charges, storage fees and a new delivery attempt may be charged to the customer or deducted from any refund.
11. Damaged parcels
Please inspect the parcel before accepting delivery whenever possible. If the external packaging appears severely damaged or opened, ask the carrier to record the damage before accepting the parcel.
If an item arrives damaged, contact info@maisonmave.com as soon as possible, preferably within 48 hours of delivery.
Please provide:
- Your order number;
- Clear photographs of the item;
- Photographs of the internal and external packaging;
- A photograph of the shipping label;
- A description of the damage.
Please keep the product and all original packaging until the claim has been reviewed. Additional information may be required by the carrier.
12. Lost or delayed orders
If an order has not arrived within the estimated delivery period, please check the tracking information and contact the carrier where appropriate.
You may also contact Maison Mave Customer Care. We will assist with opening an investigation, but the investigation period is determined by the carrier and may vary by destination.
A replacement or refund for a lost parcel will be considered after the carrier has completed its investigation and confirmed the shipment status.
13. Partial shipments
In some cases, items from the same order may be dispatched separately. If this happens, the customer will receive separate tracking information where available.
No additional delivery charge will be applied if Maison Mave decides to divide an order into multiple shipments after the order has been placed.
14. Accepted payment methods
Available payment methods are displayed during checkout and may vary depending on the customer’s location, device and order currency.
Payment may be available through major debit or credit cards, digital wallets or other payment providers shown at checkout. A payment method is accepted only when it is displayed as available before the order is submitted.
15. Payment authorization
The full order amount must be successfully authorized before the order can be processed.
If a payment is declined, cancelled or cannot be verified, the order may not be confirmed. The customer should verify the payment details or contact their bank or payment provider.
Maison Mave reserves the right to request additional information where reasonably necessary to confirm the identity of the purchaser, prevent fraud or protect the security of the transaction.
16. Payment security
Payments are processed through secure third-party payment providers. Maison Mave does not directly store complete payment card details on its website.
Payment providers may apply their own security procedures, verification methods, privacy policies and terms of service.
17. Currency and exchange rates
Product prices and the currency applicable to the order are displayed on the website and during checkout.
If the payment account is held in another currency, the customer’s bank or payment provider may apply its own exchange rate, conversion fee or international transaction fee. These charges are controlled by the financial institution and are not refundable by Maison Mave.
18. Taxes and duties
Applicable taxes included or added to an order will be displayed during checkout where the necessary information is available.
For international orders, additional import duties and local taxes may be collected separately by customs authorities, carriers or brokers after the order has been dispatched.
19. Order confirmation
After placing an order, the customer should receive an automatic confirmation email. This email confirms that the order has been received but does not guarantee acceptance or dispatch.
The order is considered accepted after payment verification and processing have been completed. Maison Mave may cancel an order before dispatch if:
- The product is unavailable;
- The payment cannot be authorized or verified;
- The delivery destination is restricted;
- Required customs documentation cannot be provided;
- An obvious pricing or product information error has occurred;
- The order is reasonably suspected to be fraudulent or unlawful.
If an order is cancelled after payment, the amount received will be returned to the original payment method.
20. Changes and cancellations
If you need to change or cancel an order, contact us as soon as possible at info@maisonmave.com.
We will try to accommodate the request, but changes and cancellations cannot be guaranteed once processing, production or dispatch has begun.
Personalized, custom-made and made-to-order items may not be cancelled after production has started, except where required by applicable law.
21. Contact us
For questions about delivery, payment or an existing order, contact:
Maison Mave Customer Care
Email: info@maisonmave.com
Website: https://maisonmave.com/