Return Policy

Last updated: August 19, 2026

At Maison Mave, every piece is carefully inspected before dispatch. We want you to be fully satisfied with your purchase. If your order is not right for you, you may request a return in accordance with the conditions below.

1. Return period

You may request a return within 14 calendar days from the date your order is delivered.

To begin a return, please contact us at info@maisonmave.com and provide:

  • Your full name;
  • Your order number;
  • The name of the item you wish to return;
  • The reason for the return;
  • Photographs of the item and its packaging, if applicable.

Please do not send an item back before receiving return instructions and confirmation from Maison Mave. Returns sent without prior authorization may not be accepted.

2. Return conditions

To qualify for a return, the item must:

  • Be unused, unworn and in its original condition;
  • Show no signs of wear, damage, stains, scratches, moisture or alterations;
  • Include all original tags, protective materials, accessories, certificates and documentation;
  • Be returned in its original box, dust bag and protective packaging;
  • Be securely packaged to prevent damage during return shipping.

Maison Mave reserves the right to refuse a return if the item does not meet these conditions or has been used, damaged, altered or improperly packaged after delivery.

3. Natural characteristics of exotic leather

Each Maison Mave item is made from natural leather. Variations in scale pattern, grain, tone, texture and surface markings are unique characteristics of the material and make every item one of a kind.

These natural variations are not considered manufacturing defects and may differ slightly from photographs shown on the website.

4. Items that cannot be returned

Unless required otherwise by applicable consumer law, we cannot accept returns for:

  • Personalized, monogrammed or custom-made items;
  • Made-to-order products created to the customer’s specifications;
  • Items that have been used, worn, damaged, altered or repaired;
  • Items without their original packaging, tags, certificates or accessories;
  • Gift cards or digital products;
  • Items marked as final sale or non-returnable before purchase;
  • Products damaged as a result of improper care, storage or use.

5. Damaged, defective or incorrect items

Please inspect your order immediately after delivery. If your item arrives damaged, defective or different from the item ordered, contact us as soon as possible, preferably within 48 hours of delivery.

Please include your order number and clear photographs of:

  • The item;
  • The identified damage or defect;
  • The external shipping package;
  • The shipping label.

Once the issue has been reviewed, Maison Mave will provide appropriate instructions. If the item is confirmed to be defective, damaged during delivery or incorrectly supplied, we will arrange a replacement, repair or refund in accordance with applicable law.

6. Return shipping

For standard returns, the customer is responsible for return shipping costs, insurance, customs documentation and any related charges.

If the return is caused by a confirmed defect, shipping damage or an error by Maison Mave, reasonable return shipping costs will be covered or reimbursed by us.

We strongly recommend using a tracked and insured delivery service. Maison Mave is not responsible for returned parcels that are lost, delayed, damaged or delivered to an incorrect address.

7. International returns

International returns may be subject to customs procedures, import or export restrictions and additional documentation. Products made from exotic leather may require specific customs or wildlife-trade documentation depending on the destination and applicable regulations.

Please contact Maison Mave before sending an international return. The customer is responsible for following all applicable customs requirements and using the return documents provided or approved by us.

Maison Mave is not responsible for delays, confiscation or additional charges caused by incomplete, inaccurate or unauthorized return documentation.

8. Refunds

Once your return has been delivered, it will be inspected. We will notify you by email whether the return has been approved or rejected.

If approved, the refund will be issued to the original payment method. Please allow up to 5 business days for us to inspect and process the return. Your bank or payment provider may require an additional 5–10 business days to display the refund.

Unless the item was defective, damaged during delivery or incorrectly supplied, the following costs are generally non-refundable:

  • Original delivery charges;
  • Return shipping costs;
  • Customs duties, import taxes and brokerage fees;
  • Currency conversion or payment-provider fees.

If the value of an item has been reduced because it was handled beyond what is reasonably necessary to inspect it, an appropriate deduction may be made from the refund where permitted by applicable law.

9. Exchanges

Exchanges are subject to product availability. The fastest way to obtain another color or model is usually to return the original item and place a new order after the return has been approved.

If you would like to request an exchange, contact info@maisonmave.com before returning your item.

10. Order cancellations

If you wish to cancel or change an order, contact us as soon as possible. We will try to accommodate your request, but cancellation cannot be guaranteed once the order has entered processing or has been dispatched.

Personalized, custom-made and made-to-order products may not be cancelled once production has begun, except where required by applicable law.

11. Refused and unclaimed deliveries

If a parcel is refused, not collected or returned because an incorrect or incomplete address was provided, any shipping, storage, customs and return costs may be deducted from the refund where permitted by law.

12. Consumer rights

This Return Policy does not limit any mandatory consumer rights available under the laws applicable to your purchase. If any provision of this policy conflicts with mandatory consumer protection law, the applicable legal requirement will take precedence.

13. Contact us

For all return, exchange or refund requests, please contact:

Maison Mave Customer Care
Email: info@maisonmave.com
Website: https://maisonmave.com/

The return address will be provided after your return request has been reviewed and authorized.